...

Customer Relationship Management

Customer Relationship Management, which is also reffered to as CRM, refers to a collection of processes, strategies, technologies and practices for analyzing and effeciently managing the relationship and interaction of a business relationships. The interactions of businesses or organizations with their customers, throughout the customer lifecycle, are administered in CRM by making use of data analysis, which aids in comprehending huge volume of information.

Fill Form

These Colleges are providing Customer Relationship Management

...

SCDL:Symbiosis Centre for Distance Learning

With over eighty thousand active students that include more than 47 nationalities and with more than 100 study programs, the Symbiosis Centre for Distance Learning has successfully created an ODL (Open and Distance Learning) global campus that has been transforming the way students acquire higher education and avail training opportunities through an outstanding distance learning platform that offers both, flexibility and efficacy.

Learning Outcomes

A program in Customer Relationship Management addresses the need for empowering expertise in customer support with the necessary leadership skills and managerial competencies.

Program in Customer Relationship Management are designed to impart knowledge and develop skills related to customer retention, service quality management, relationship management, customer service, service design, data management, service marketing, sales force automation, etc. As a learner, you will acquire knowledge on how to improve customer satisfaction and expand client base as well as improve sales and enhance the effeciency of your business/organization through effectively building and managing relationship with you customers.

Subjects

A combination of the following topics is taught in most of the popular Customer Relationship Management Programs-

Principles and Practices of Management Advanced CRM Marketing Management Marketing Research
Business Communication Quantiative Techniques for Management Sales and Distribution Management Consumer Protection Act, 2019
Customer Relationship Management Strategic Customer Relations Management Service Marketing Consumer Behaviour
CRM in Service Industry B2B Markets and CRM E- Business

Fresh graduates with an interest in being part of the service industries or graduates, who are working professionals in the service industries, have a great deal to benefit by enrolling in a program in Customer Realtionship Management. This program is meant for any graduate who is interested in learning the practices and strategies of Customer Relationship Management.

A degree in Customer Relationship Management prepares with the requisite knowledge and skills for gaining employment in the following roles -

  • Customer Relationship Manager
  • Customer Service Manager
  • Customer Care Manager
  • CRM Specialist
  • Client Servicing Manager
  • Product Manager
  • Customer Relationship and Service Manager
  • CRM Specialist Realtionship Manager
  • Customer Success Manager
  • Customer Service Analyst
  • Guest Relations Manager
  • Relationship Manager
  • Associate Relationship Manager
  • Branch Relationship Manager
  • Customer Lifetime Value Manager
  • Assistant Front Office Manager

Top Rating Specializations

...
Human Resource Management
 MBA
...
Banking and
Finance
MBA
...
Business and
Management
 MBA
...
Financial
Management
 MBA
...
International Trade Management
 MBA